Before calling a contractor, you probably want to know whether the fault is even yours to fix. These are the questions we hear most from office and retail tenants across Dubai, answered plainly. If yours is not here, call +971 50 168 5444 and ask directly.
Straight answers on Dubai office maintenance: lease responsibility, AMC contracts, emergency cover, inspection fees and working hours. Call +971 50 168 5444.
Most Dubai commercial leases put internal fit-out maintenance on the tenant and base building systems, meaning chillers, risers and main electrical supply, on the landlord or building FM. The boundary is usually the unit entrance, but leases vary and grey areas are common: FCU serving only your unit, pipe runs within your ceiling void, your section of the DB board. The wrong approach is assuming and paying for work that is not yours. The right approach is asking us during the first call; we deal with these boundaries daily and can usually tell you where a described fault is likely to sit. Where it is genuinely ambiguous, the inspection report documents the fault location precisely, which is often enough to resolve it with the landlord or FM without argument.
Three things separate an honest quote from a problem. First, is it fixed and complete, or an estimate with exclusions buried in the small print? Second, does it state what is not included, which is where surprise charges hide? Third, is the diagnosis documented with photographs and readings, or just a verbal opinion priced to close? A quote that fails any of these is not cheap; it is unfinished. Also compare warranty terms, because a cheap repair with no warranty is a rental agreement on the same fault. Our own quotes itemise inclusions and exclusions, carry warranty terms in writing, and follow a documented inspection. If you are comparing us against another contractor, compare those five points across both quotes and the honest one is usually obvious.
Straight answers, before you book.
For most repairs, within one to three days depending on parts availability and access scheduling. Emergency stabilisation work can begin on the day of the callout. Parts that must be ordered carry a stated lead time in the quote, so you know the full timeline before approving anything.
Usually yes. Non-invasive work such as diagnostics, filter changes and minor repairs runs during office hours. Noisy or disruptive work, including duct access and drilling, is scheduled for evenings or weekends at pre-agreed rates. We confirm the plan before each visit so your team knows what to expect.
We accept bank transfer and card payment. Invoices are issued after completed work against the approved fixed quote, with no upfront payment for standard repairs. Contract clients are invoiced on the agreed schedule. Exact terms are confirmed at booking.
Yes. Every visit produces a written report with photographs, readings where applicable and a clear list of work done and items flagged for attention. These satisfy lease-required maintenance evidence and are frequently used to resolve responsibility disputes with landlords and building facility teams.
Speak to a technician now, not an answering service.